Policies

General Policies

Payment


PAYMENT: Full payment for your item is expected within 24 hours. PayPal is the only method of payment we accept.  eBay will no longer let us accept Money Orders or Cashier/Certified Checks.  In addition, we DO NOT ACCEPT personal checks or cash, so PLEASE do not bid if you can not comply with our requirements.  Your payment will be returned and the item will be re-listed.


INTERNATIONAL BUYERS:  WE WILL ONLY ACCEPT PAY PAL IN USD! ALL SALES MADE TO BUYERS IN CALIFORNIA  AND COLORADO WILL BE CHARGED LOCAL SALES TAX.


Shipping


SHIPPING: We pack well and ship fast, generally within 24 hours of receiving payment, or you will be notified of any delay. We will notify you when your item(s) ship, and give you any tracking information. We strongly suggest insurance on most items, and require it on certain items close to or over $100.  We use the USPS shipping calculator (www.usps.com) to calculate our shipping. We use Media rates (books, CD’s, records) whenever possible. Please email us if you have questions or need help, especially on overseas shipping costs. We add minimal handling fees on our items to cover costs from USPS, basic handling, listing/selling/payment collection fees, packaging materials, ink, office supplies, gas, etc.  We are open to alternate shipping methods, so please contact us prior to payment of your item if you find a better/cheaper way. 


Returns


Although it is very rare, mistakes can and do happen, and we are MORE than willing to work with our buyers to resolve any problems they encounter with our items. We must be notified of any concerns within 48 hours of receipt of the item if you are requesting a refund. We understand that damage can happen during shipment, which is why we strongly suggest insurance. We package our items very carefully, and are not responsible for items that are not insured. If you need to file an insurance claim with the postal service, we will be happy to promptly provide any relevant photographs or documentation. If we ask a buyer to return an item to us, the item needs to be returned in the condition it was sent, it needs to be properly packaged, and must be tracked/insured before a refund will be considered. All details of the return must be discussed PRIOR to returning the item to us.


Contact Us


QUESTIONS & CONCERNS: We are extremely approachable and easy to work with. If you have ANY questions or concerns about any item, shipping, or any other issue, PLEASE contact us immediately. We check our email frequently, and have never let an issue go unaddressed for more than 24 hours. Please make sure you ask questions before bidding on our items. If you are unhappy with any part of our services, PLEASE contact us immediately so we can attempt to resolve the situation. We have not and will NOT leave negative feedback for anyone without ample communication first, and expect the same courtesy in return.


eBay Feedback


We leave positive feedback for our buyers as soon as our feedback is received. We do not expect feedback until after the item has been delivered and meets your satisfaction. We follow the progress of our items closely, and often contact our buyers to be sure the item was received in good condition, and ask to be contacted if any questions arise. We also send polite reminders to please leave us positive feedback after the item has been delivered, or to contact us with any concerns. Although warranted on a couple of occasions, we have not yet left negative feedback for anyone on eBay. We have been able to resolve our couple of issues with clear communication, and were happy to leave positive feedback which will keep everyone’s feedback scores clear. Again, all we ask is the same professional, courteous treatment in return.


INTERNATIONAL BIDDERS SHIPPING/HANDLING CHARGES


While a large amount of sellers will NOT ship internationally, we like to be able to offer our items outside of the US.  We use www.usps.com to calculate ALL of our shipping, both internationally and within the US.  Most First Class International shipping is fairly uniform, but there are some countries where shipping costs can vary.  We try to clearly incorporate all possible shipping options into our listings using a standard base rate for the item (see example below), calculated by weight and package size.  Any time we sell and ship internationally, we have increased fees from PayPal for currency conversion.  In addition, while we can print and ship expedited International packages directly from our offices at a discounted rate, any First Class International packages have to be driven to the post office and processed differently, with additional fees and documentation.  

We encourage ALL buyers to contact us prior to bidding if they have any questions or concerns, or would like additional information.

Vintage drafting tool set

Vintage drafting tool set